Customer Management

Build lasting relationships with your customers. Accounts, order history, and personalized experiences.

Know Your Customers

Every interaction builds your understanding of who your customers are and what they need.

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Customer Accounts

Give customers a personalized experience with their own accounts. Saved addresses, order history, and easy reordering.

  • Self-service registration
  • Email verification
  • Secure password management
  • Password reset via email
  • Profile information management
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Order History

Customers can view their complete purchase history, track current orders, and quickly reorder favorites.

  • Complete order history
  • Order status tracking
  • Order detail view
  • Downloadable invoices
  • Easy reorder functionality
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Saved Addresses

Customers can save multiple shipping addresses for faster checkout on future orders.

  • Multiple address book entries
  • Default shipping address
  • Default billing address
  • Quick address selection at checkout
  • Easy address editing
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Product Reviews

Verified customers can leave reviews on products they've purchased, building social proof for your store.

  • Purchase-verified reviews
  • 5-star rating system
  • Written review comments
  • Review management from account
  • Build trust with future customers

Guest Checkout Option

Not everyone wants to create an account. QMS-SHOP supports guest checkout for customers who prefer a faster, no-commitment purchase experience.

  • No account creation required
  • Order confirmation via email
  • Order lookup by email and order number
  • Option to create account after purchase
  • Reduce cart abandonment
  • Improve conversion rates
Guest Checkout

Admin Customer Tools

Powerful tools to view and manage your customer base from the admin panel.

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Customer Dashboard

At-a-glance stats showing total customers, new registrations, verified accounts, and email subscribers.

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Customer Search

Find any customer instantly by name, email, or phone number.

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Customer Profiles

View complete customer details including contact info, addresses, and order history.

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Lifetime Value

See total orders and total spent for each customer to identify your best buyers.

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Email Opt-In Tracking

Know which customers have opted in to marketing communications.

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Export Customers

Export your customer list to CSV for email marketing or analysis.

Customer Communications

Keep customers informed with automated emails at every step of their journey.

  • Welcome email on registration
  • Email verification
  • Order confirmation
  • Shipping notifications
  • Password reset emails
  • Custom email templates
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Customer Communications

Customer Data Security

Your customers trust you with their information. We help you keep it safe.

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Secure Passwords

Passwords are hashed using bcryptβ€”never stored in plain text.

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CSRF Protection

All forms protected against cross-site request forgery attacks.

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Secure Sessions

Session management with automatic timeout and regeneration.

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Email Verification

Verify customer email addresses to prevent fake accounts.

Ready to Build Customer Relationships?

See how QMS-SHOP helps you connect with your customers.

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